Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lace-wear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
ok
Jeremy P. –
I was contemplating where to buy online before I found this shop, and now no doubts are left
Kevin W. –
better than i expected. awesome!
M***R –
la couleur est magnifique en réalité il est un ton un petit peu plus vert que sur ma photo un vrai bleu canard!!
B***a –
Just as pictured! Love it
Aaron P. –
Great processing time, no complaints! Highly recommended!!
Rachel P. –
Everything Is okay) came quickly
William J. –
as described! Super Quality! Recommend!
Customer –
Rewelacyjny sukienka wzrost 175 i 70cm w tali. Otrzymałam bardzo szybko. Polecam niezdecydowanym. Pieknie się prezentuje Polecam. Na pewno tutaj wroce
Alice F. –
For such a low cost, is great. Thanks to the seller!
Customer –
ordered white. arrived somewhat cream – not sure if wrong color sent or if this is correct order sent. but very happy with quality and appearance, arrived fast! thank you
Jennifer R. –
a very good price for the quality
Maggie P. –
Can surely say this store offers the cheapest price for
Oliver H. –
awesome for its price bracket
Michelle T. –
for such a resonably priced item its quality is astonishing. i guess i’ll be back for more
Amanda F. –
As the picture. The quality is good and arrived really fast. Great work!
Sean S. –
I don’t have any doubts where to buy online anymore. it’s now my favourite store ever
Y***a –
На фото изумрудно-зеленая, по факту – темно-голубая.
N***h –
Впечатление двоякое, ну такой балахончик. Подойдет, мне кажется, и на 56 размер. Синтетика 100%. На море пойдет. Цвет не белый, кремовый.
O***a –
туника доставлена до Воронежа через 3 недели, получение на почте . качество хорошее, но по мне так как вязаное платье, мой рост 167 и вес 57 ношу 40-42 размер она мне ниже колена намного учётом кисточек и прямая без талии, а не хотелось бы носить мешок в жаркий день.
Veronica B. –
New has an astonishing quality. I’ve checked ot alread 🙂
S***F –
Белые платья вызывают у меня слабость . Летом – это лучшее , что можно одеть на загорелое тело. И на пляж в основном я одеваю белые накидки и платья. Эта туника порадовала качеством. Отличная вязка . И структура ткани. Изюминка данной вещи – длинные кисточки внизу платья.
A***s –
Nice fabric. it stretches a little
Megan G. –
Perfect quality for reasonable price! Good deal! Thank you store!
M***e –
Thus is very nice like picture, loose knit pointelle look, love it. took a long time to receive but this covid situation is slowing everything down. Highly recommend product and store very good communication
Thomas H. –
awesome , i recommend!
S***z –
Muy bonito aunque la tela da calor.
Customer –
Love it
Amber E. –
was delivered in 2 weeks. The quality is good. Recommend.
Freddie F. –
my new is exactly what I expected!
Laura K. –
Thanks a lot to store!!