Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of lace-wear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Все подошло ! Качество хорошее ! Советую ! Приложили подарок красную ленту- браслет )))
Derek S. –
Excellent , very satisfied.
G***n –
очень долго шли, но качество хорошее, рекомендую
Mark R. –
is good. Arrived quite fast.
Customer –
I have received a pair of panties. I normally wear size L. I ordered Xl, and they are still too small. But they look nice, and I will find som one they can fit.
Tyler G. –
first class item and service!
M***m –
доставка быстрая, качество хорошее. но модель на любителя – оч.широкие… на бедра 106- как раз впритык.
Courtney H. –
man, i love it
D***a –
Excellent !!!
M*** –
Very very nice as described. Fits perfectly her (wink). Corona delay was too much though.
E***a –
Шикарные трусики! Очень хорошее качество! На 46 размер брала 2xl-3xl. идеально! Спасибо большое!
Robert W. –
Same as the picture, good quality, right size and very fast shipping
R***e –
very small
O***i –
tres jolie tres bonne qualité
R***r –
отлично.доставлено очень быстро.тянутся хорошо.очень понравились .продавцу спасибо.закажу еще обязательно.
E***a –
Трусы отличные, Качество хорошая на объем бёдер 101 подошли
A***a –
на 58 р русский идеально подошли 3xl
Rachel L. –
When such a cheap is available online, it’s logical to buy it instantly. That’s what I did 🙂
Amber C. –
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
T***a –
Заказываю второй раз, как всегда всё на высоте.
Fiona S. –
great , top service!
Customer –
Parfait !
V***d –
Идеальные , но маловерия
Sara C. –
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Kevin H. –
Good quality and fast delivery
C***r –
Runs small
Frank J. –
Love the . Thank you very much!!
Jeremy P. –
I love it!! really good! My first time buying and of course will buy again~ i recommend!
W***L –
на бедра 102 см сели хорошо (вес 65кг)) единственное, что хотелось бы – на 3 см пониже посадку. Кто любит посадку на талии, вам понравится. Трек отслеживался. Посылку отправили быстро. Пришла через месяц.
Oliver H. –
Great processing time, no complaints! Highly recommended!!
Matthew M. –
is an awesome product at its finest
M***n –
Pretty but so small! Size XL is more suitable for someone sho wears S-M. I can’t wear these and I normally wear L.
E***a –
Бесшовной данная модель не является, так как кружево пришито довольно толстым швом. В остальном трусики хорошие, на 50 размер подошли, посадка средняя. Спасибо продавцу, рекомендую
Z***A –
трусики хорошие заказала уже второй комплект. после стирки не деформируется. продавцу спасибо спасибо за брослетик.
B***a –
bardzo ładne, dobra jakość ale jeden rozmiar za małe i długa dostawa
J***a –
Все отлично, спасибо.
Courtney H. –
Great quality and very fast shipping. Recommend this !
Kelly Y. –
I received my purchase in a week and I couldn’t be more delighted! It happened very sound. I had never witnessed something like it before. I’m so fortunate I attained it though, because it is superb! Now this is possibly my favorite product and supreme marvel that I have had from shopping in webstores. If I could estimate this thing higher than 5 stars, I would. I’m confident I’ll continue to admire it.
Customer –
Отличные туры, но с размером промахнулась.Благо есть кому отдать. Маломерки, на 2 – 3 размера больше брать надо.
S***s –
Очень хорошее качество. 2 хл подошёл на бёдра 104. Спасибо
Jennifer R. –
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
I***l –
трусики великолепные.только их ношу.спасибо.
J***a –
Второй раз заказываю, приятные очень! Яркие. На мой 46ой xl или ещё комфортнее xxl.
R***r –
классные трусики.тянуться отлично.материал очень приятный.доставка быстрая.продавцу спасибо.
M***i –
Perfeita a qualidade, pena que demorou muito, quase 90 dias
M***v –
Good store, good item
Robert W. –
I appreciate this store, I can always find cool fan stuff there!
A***h –
Хорошие трусики. Размер подошёл. Рекомендую! Спасибо продавцу!
D***a –
Molto carine. Grazie
N***a –
СпасиБо продавцу за качественный товар, дошли за 15 дней до Москвы. Покупаю 3 раз.
B***p –
трусы красивые, но чувствуется синтетика. с размером не угадала,
M***a –
Товар пришел очень быстро, за 2 недели, что очень порадовало. На мой 46 размер сели идеально. Очень довольна покупкой. Рекомендую всем.
D***z –
Ładne
Evan B. –
happy with the 🙂
Mark R. –
Low priced like this is the reason why I switched to online stores. Thanks!
Amanda M. –
no reasons to be disappointed. is awesome!
Tyler G. –
Everything is ok. Thnx!
D***a –
Все дошло за месяц. Очень приятного качества. На 48 р. как раз. Буду заказывать еще
F***r –
Очень хорошие, все супер, как на картинке. В посылке подарок. Спасибо!!)
L***l –
покупкой довольна. на об до 90см
R***g –
Хорошие трусики.
V***a –
супер
Kevin H. –
Buying online has never been more satisfying. Terrific store!
Liam S. –
awesome The store is great, btw!
Customer –
dobra jakość i OK rozmiar
G***r –
розмір ок, прання витримали, тканина приємна
Nicole Y. –
awesome The store is great, btw!
Harry N. –
Everything is fine, thank you!
Maria W. –
using for 2 weeks already. no flaws noted
N***a –
классные, рекомендую
R***r –
Ок.
O***y –
Жене понравились качество хорошее.
N***a –
На 46 размер – отлично!!!! Благодарю.
David P. –
Excellent product. Thanks!
Customer –
Отличные, размер надо брать плюс 1
I***a –
Посылка прибыла за месяц. Они такие клёвые!!!! Буду заказывать ещё.
William J. –
I made some of the best savings by purchasing – here it’s offered with a solid discount
Tom D. –
my deepest thanks to the seller for setting the best price for . it means the world to me!
A***a –
Хороши, понравились, немного великоваты. Но я поправилась, и сейчас не могу точно определить свой размер, скорее М
Linda Y. –
Gorgeous quality!
Customer –
Доставка относительно быстрая, сшито аккуратно, 2xl на российский 46 размер подошл отлично + небольшой подарок в комплекте, спасибо продавцу
V***e –
Perku jau ne pirmą kartą. Labai patenkinta. Rekomenduoju.
Customer –
Спасибо!
O***a –
Спасибо! Прекрасное качество!
Y***k –
Классные, приятные на ощупь. Стыки ровные. На бедра 95 свободно. Рекомендую!
V***v –
соответствует описанию, доставка до Уфы 2 недели, рекомендую
L***E –
3XL fits for EU XL
Customer –
Runs SMALL!
M***a –
очень красивые
I***l –
Отличные трусики. Спасибо!❤
I***l –
отличные трусики.спасибо!
I***l –
супер!спасибо!
I***l –
СУПЕР! СПАСИБО!
I***l –
Получила все заказы. Супер! Спасибо!❤
Amber W. –
Super helpful store, perfect item. Highly recommend!!
Mary M. –
Best webstore ever! happy with my purchase
V***a –
на объем 95-100 хорошо!
Amber R. –
I guess it’s the cheapest that is offered online. Great!
Robert H. –
Everything super! Thank you! ‘ll order more in future!!!
E***s –
Muy bonita y suave . Recomiendo vendedor y producto. Ya le he comprado varias cosas y no falla, todo perfecto
A*** –
gracias por atender luego